Privacy Policy
At Lumen & Clay, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store and protect your information when you visit or order from lumenandclay.com.
Information We Collect
When engaging with our ceramic atelier and ordering hand-thrown homeware, we collect distinct categories of information to ensure exquisite fulfilment.
- Full name and preferred salutation
- Email address for studio dispatches and tracking
- Mobile or phone number for courier notifications
- Billing address and physical shipping destination
- Historical bespoke order notes and customer care logs
All monetary transactions are processed directly through Level 1 PCI-DSS compliant gateways. Lumen & Clay never holds, logs or stores full card credentials on our own servers.
Standard browsing analytics including browser signature, operating system, pages visited within our catalogue, and general IP-derived region so we can show the right currency.
How We Use Your Information
Your information is used intentionally, so every ceramic piece reaches its new home seamlessly.
Fulfil orders
Kiln logs, packing and precise delivery.
Transit tracking
Crate milestones and courier notices.
Atelier care
Tailored ceramic care guidance and enquiries.
Catalogue polish
Refining our online exhibition and load times.
Fraud prevention
Protecting genuine patrons and collectors.
Opt-in releases
Rare studio drops, sent only with your consent.
Communications
We divide our customer communications into two categories: essential service messages and curated studio dispatches.
Essential messages: receipts, packing slips, dispatch alerts and transit coordination are transactional and cannot be opted out of while an order is live.
You can withdraw permission for studio stories, glaze previews and seasonal drops at any time using the one-click unsubscribe link in any dispatch, or by telling our studio concierge.
WhatsApp & Instagram
For quick advice on styling a vessel or checking dimensions, you can reach our studio on Instagram Direct and our WhatsApp concierge.
Please never send card numbers, CVV codes or account passwords over WhatsApp or social messaging. Payments are only ever completed through our secure checkout.
Cookies & Similar Technologies
Small text tokens saved on your browser keep the shopping experience fluid.
Preservation cookies
Keeps your chosen stoneware in the bag across browser reloads.
Preferences
Remembers your regional currency and lighting voltage standard.
Telemetry & analytics
Aggregated, privacy-friendly data on how patrons browse our ceramics.
You can clear or block cookies in your browser settings at any time, though some parts of checkout may stop working as expected.
Third-Party Services
We work only with vetted platforms bound by strict confidentiality and GDPR/CCPA obligations:
Sharing Your Information
We do not sell, rent or trade your personal information to data brokers or external advertisers. Ever.
Information is shared only for fulfilment: passing your delivery address to our packing artisans and insured couriers, or where we are required to by binding law or judicial order.
Data Security
We treat the custody of your information with the same care we apply to fragile hand-thrown ceramics.
Data Retention
We keep your order details only as long as needed to honour warranties, process exchanges and meet statutory bookkeeping rules. When records expire they are securely purged or irreversibly anonymised.
Your Privacy Rights
Wherever you live, Lumen & Clay gives you full control over your records:
Children's Privacy
Our ceramics and online atelier are intended for people aged 18 and over. We do not knowingly collect data relating to minors. If you believe a minor has submitted personal details, tell us and we will verify and erase them.
Third-Party Links
Our journal and dispatches sometimes reference partner artisans, florists and interior architects. We have no control over their privacy standards, so please review their policies when you leave our site.
Changes to This Privacy Policy
As our atelier adds new offerings or regulations change, we may revise this policy. Substantial updates will be flagged on site, and the date at the top of this page always reflects the version in force.
Contact Our Atelier
For questions about glaze safety, custom packaging or your personal data, reach us directly:
Privacy request
Tell us what you need and our compliance officer will take it from there.
This opens your email app with the request ready to send.