Frequently Asked Questions

Yes, all our everyday stoneware and ceramic pieces are entirely microwave safe and dishwasher safe (top rack recommended with mild detergent).

Because each vessel is formed on the wheel or slip-cast by hand and dipped into mineral glazes before kiln firing, subtle organic differences in glaze melt, dimpled tactile contours, and speckled iron blooms are inherent to the process. These are celebrated as the authentic fingerprints of slow craftsmanship.

Absolutely. Every single piece is coated in 100% lead-free, cadmium-free mineral glazes. They undergo verified third-party laboratory leach tests compliant with international and domestic food contact safety standards.

All studio orders are packed within 24–48 hours using secure biodegradable honeycomb wraps. Standard air delivery takes 2–4 days to metro hubs and 4–7 days to the rest of India. Tracking numbers are emailed immediately upon dispatch.

Yes. We ship handcrafted ceramicware to over 30 countries via DHL Express and FedEx International. Transit typically spans 5–10 business days. Applicable customs and duties are calculated during checkout based on your delivery country.

Every item is nestled in multi-layered, drop-tested biodegradable honeycomb buffer wrap, supported by rigid edge protectors and shock-absorbing air cushions.

Yes. Because our stoneware is vitrified at temperatures in excess of 1,200°C, the glaze surface forms a crystalline, scratch-resilient shield. High-grade stainless steel forks, spoons, and steak knives will not scratch or chip the body under normal dining conditions.

Natural tannins in specialty chai or pour-over roasts may leave faint traces over time. A 15-minute paste of warm water and baking soda, or a gentle wipe with fresh lemon juice and a non-abrasive sponge, lifts all organic patina without compromising the glaze's silky hand-feel.

We offer a 15-day hassle-free return and exchange policy on all unused tableware in original presentation boxes. Notify us via the return portal or WhatsApp and our logistics team will arrange a doorstep pickup. Refunds are initiated within 48 hours of studio inspection.

Yes. Every gift order can include our signature blind-embossed keepsake gift box and a custom gold foil printed message card at no additional charge. Pen your greeting in the cart drawer before checkout. We never include invoice price tags inside gift shipments.